Investigating the factors that lead to mobile government application acceptance: Extending UTAUT2 with technology readiness
Abstract
Purpose: This research intends to measure the main factors that lead to mobile government acceptance. The research intends to study the consumers’ perspectives of mobile government application before and after usage. In this study, two theories are assessed the extended theory of acceptance and use of technology (UTAUT2) and technology readiness index (TRI).Research Design/Methodology: This study is considered deductive research as is seeks to examine the theories in a logical approach
References
- Ahmad SZ and Khalid K (2017). The adoption of M-government services from the user’s perspectives: empirical evidence from the United Arab Emirates. International Journal of Information Management 37: 367–379.
- Ajzen, I. and Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behaviour, Prentice Hall International, Englewood Cliffs.
- Almaiah, M. A., Alamri, M. M., & Al-Rahmi, W. (2019). Applying the UTAUT Model to Explain the Students’ Acceptance of Mobile Learning System in Higher Education. IEEE Access, 7, 174673–174686. https://doi.org/10.1109/access.2019.2957206
- Almarashdeh I and Alsmadi MK (2017). How to make them use it? Citizens acceptance of M-government. Applied Computing and Informatics 13: 194–199.
- Apaua, R., & Lallie, H.S. (2022). Measuring User Perceived Security of Mobile Banking Applications. ArXiv, abs/2201.03052.
- Arab Republic of Egypt Ministry of Communications and Information Technology.(2022). Egypt’s ICT 2030 Strategy. Available: https://mcit.gov.eg/en/ICT_Strategy ,Last accessed: [12th Dec 2022]
- Azab, N. A., Kamel, S. & Dafoulas, G. (2009). A Suggested Framework for Assessing Electronic Government Readiness in Egypt. Electronic Journal of e-Government 7, 11 – 28.
- Batanony, S.E., & Aziz, R.A. (2015). Investing In Information Technology To Acquire A Competitive Advantage In Egyptian Companies : A Mixed Methods Approach.
- Burton-Jones, A. and Straub, D.W. (2006), Reconceptualizing system usage: an approach and empirical test, Information Systems Research, Vol. 17 No. 3, pp. 228-246.
- Busolo G (2021). Application of a multilevel technology acceptance management model for effective technology deployment. International Journal of Computer Science & Information Technology (IJCSIT) 13: 1–18.
- Chen, M.F. and Tung, P.J. (2014). Developing an extended theory of planned behavior model to predict consumers’ intention to visit green hotels. International journal of hospitality management, 36, pp.221-230.
- Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, Vol. 13 No. 3, pp. 319-340.
- Deng Z, Mo X, Liu S. (2011). Comparison of the middle-aged and older users' adoption of mobile health services in China. Int J Med Inform. 83:210–24. 10.1016/j.ijmedinf.2013.12.002
- El Batanony,S., Abd El Aziz, R., Youssef, M., and Hamza,M. (2008). The competitive advantage of it in Egyptian firms: A resource based perspective. Association of Egyptian American Scholars 40th, Annual Conference , Alexandria Egypt, pp. 345-370. Retrieved April 28, 2024, from http://www.aeascholars.org/AnnualConferenceAssociation.php
- Elbatanouny, S., Dafoulas, G. A., & Saleeb, N. (2023). Exploring Factors Affecting Mobile Government Services Adoption in the Egyptian Context. Journal of Theoretical and Applied Electronic Commerce Research. https://doi.org/10.3390/jtaer18040092
- Elbatanouny, S., Dafoulas, G., & Saleeb, N. (2023). Review of M-Government in Developing Countries: Case of Egypt. Journal of Government and Civil Society, 7(2), 183–210. https://doi.org/10.31000/jgcs.v7i2.8216
- Farooq, M., Salam, M., Jaafar, N., Alain, F., Ayupp, K., Radovic Markovic, M., Sajid, A. (2017). Acceptance and Use of Lecture Capture System (LCS) in Executive Business Studies: Extending UTAUT2. Interactive Technology and Smart Education 14, 329–348.
- Farooq, M.S. and Radovic-Markovic, M. (2016). Modeling entrepreneurial education and entrepreneurial skills as antecedents of intention towards entrepreneurial behaviour in single mothers: a PLS-SEM approach, Entrepreneurship: Types, Current Trends and Future Perspectives, Presented at the Fifth International Conference Employment, Education and Entrepreneurship (EEE 2016), Faculty of Business Economics and Entrepreneurship, University of Belgrade, Belgrade, pp. 198-216.
- Fei D. (2021). Chinese Telecommunications companies in Ethiopia: the influences of host government intervention and inter-firm competition. The China Quarterly 245: 186–207.
- Fishbein, M. and Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wiley Publishing Company,MA.
- Gerger A. (2021). Technologies for connected government implementation: success factors and best practices. Web 2.0 and Cloud Technologies for Implementing Connected Government. PA, USA: IGI Global, 36–66.
- Gunasinghe, A., Hamid, J., Khatibi, A., Azam, S.M. (2019). The adequacy of UTAUT-3 in interpreting academician’s adoption to e-Learning in higher education environments. Interactive Technology and Smart Education 17, 86–106.
- Hair Jr, J.F., Sarstedt, M., Matthews, L.M. and Ringle, C.M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: part I–method. European Business Review.
- Im, I., Hong, S., & Kang, M. S. (2011). An International Comparison of Technology Adoption. Information & Management, vol.48, pp.1–8.
- Jackson, Brian, Victoria A. Greenfield, Andrew R. Morral, and John S. (2014). Hollywood, Police Department Investments in Information Technology Systems: Challenges Assessing Their Payoff, Santa Monica, Calif.: RAND Corporation, RR-569-NIJ.
- Ketterl, M., Mertens, R., Wiesen, C. and Vornberger, O. (2011). Enabling user to user interactions in web lectures with history-aware user awareness, Interactive Technology and Smart Education, Vol. 8 No. 4, pp. 224-235.
- Kozak, M. and Andreu, L. eds. (2006). Progress in tourism marketing. Elsevier
- Kwateng, K.O., Atiemo, K.A., & Appiah, C. (2019). Acceptance and use of mobile banking: an application of UTAUT2. J. Enterp. Inf. Manag., 32, 118-151.
- Liang Y, Wang W, Dong K, et al. (2021). Adoption of mobile government cloud from the perspective of public sector. Mobile Information Systems 2021: 1–20.
- Limayem, M., Hirt, S.G. and Cheung, C.M.K. (2007). How habit limits the predictive power of intention: the case of information systems continuance”, MIS Quarterly, Vol. 31 No. 4, pp. 705-737.
- Lin, C. H., Shih, H. Y., & Sher, P. J. (2007). Integrating technology readiness into technology acceptance: The TRAM model. Psychology and Marketing, 24(7), 641–657. https://doi.org/10.1002/mar.20177
- Lin, J. S. C., & Hsieh, P. L. (2007). The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies. Computers in Human Behavior, 23(3), 1597–1615. https://doi.org/10.1016/j.chb.2005.07.006
- Lin, J.C. and Hsieh, P. (2006). The role of technology readiness in customers' perception and adoption of self‐service technologies", International Journal of Service Industry Management, Vol. 17 No. 5, pp. 497-517.
- Mandari H and Koloseni D. (2021). Examining the antecedents of continuance usage of Mobile government services in Tanzania. International Journal of Public Administration: 1–13. doi:10.1080/01900692.2021. 1945622.
- Mossey, S, Bromberg, D. and Manoharan, AP. (2019) Harnessing the power of mobile technology to bridge the digital divide: a look at US cities’ mobile government capability. Journal of Information Technology & Politics 16: 52–65.
- Nair, P.K., Ali, F. and Leong, L.C. (2015). Factors affecting acceptance & use of ReWind: validating the extended unified theory of acceptance and use of technology”, Interactive Technology and Smart Education, Vol. 12 No. 3, pp. 183-201.
- Parasuraman, A. (2000). Technology Readiness Index (Tri). Journal of Service Research, 2(4), 307–320. https://doi.org/10.1177/109467050024001
- Parasuraman, A., & Colby, C. L. (2001). Techno-ready marketing: how and why your customers adopt technology. New York: The Free Press.
- Park, E. and Del Pobil, A.P. (2013). Users' attitudes toward service robots in South Korea. Industrial Robot: An International Journal.
- Quintanilla G. (2015). Exploring the M-government. Encyclopedia of Information Science and Technology”, Third Edition. PA, USA: IGI Global, 2726–2734.
- Saxena, S. (2017). Enhancing ICT infrastructure in public services: factors influencing mobile government (m-government) adoption in India. The Bottom Line 30: 279–296.
- Schaupp, L.C., Carter, L. and McBride, M.E. (2010). E-file adoption: a study of US taxpayers’ intentions, Computers in Human Behavior, Vol. 26 No. 4, pp. 636-644.
- Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557–568. https://doi.org/10.1016/j.giq.2018.07.002
- Talukder MS, Chiong R, Corbitt B, et al. (2020). Critical factors influencing the intention to adopt m-government services by the elderly. Journal of Global Information Management (JGIM) 28: 74–94.
- Tang T, Hou J, Fay DL, et al. (2021). Revisit the drivers and barriers to e-governance in the mobile age: a case study on the adoption of city management mobile apps for smart urban governance. Journal of Urban Affairs 43: 563–585.
- Teo, T., (2010). Examining the influence of subjective norm and facilitating conditions on the intention to use technology among pre-service teachers: a structural equation modeling of an extended technology acceptance model. Asia Pacific Education Review, 11(2), pp.253-262.
- Tosuntas_, S_ B., Karada_g, E. and Orhan, S. (2015). The factors affecting acceptance and use of interactive whiteboard within the scope of FATIH project: a structural equation model based on the unified theory of acceptance and use of technology, Computers& Education, Vol. 81, pp. 169-178.
- Van-der-Heijden, H. (2004). User acceptance of hedonic information systems”, MIS Quarterly, Vol. 28 No. 4, pp. 695-704.
- Van-Raaij, E.M. and Schepers, J.J.L. (2008). The acceptance and use of a virtual learning environment in China, Computers & Education, Vol. 50 No. 3, pp. 838-852.
- Venkatesh, Thong, & Xu. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 361, 157.
- Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003). User acceptance of information technology: toward a unified view, MIS Quarterly, Vol. 27 No. 3, pp. 425-478.
- Wang C and Teo TS (2020). Online service quality and perceived value in mobile government success: an empirical study of mobile police in China. International Journal of Information Management 52: 102076.
- Wulff, B., Fecke, A., Rupp, L. and Hamborg, K.C. (2014). LectureSight: an open source system for automatic camera control for lecture recordings, Interactive Technology and Smart Education, Vol. 11 No. 3, pp. 184-200.
Downloads
Download data is not yet available.
Similar Articles
- Yassine Elkhatibi, Redouane Benabdeouahed, Confirmatory Exploration of innovation in virtual exchanges through a studyon Virtual Agents , International Journal of Automation and Digital Transformation: Vol. 3 No. 1 (2024): International Journal of Automation and Digital Transformation
- Elsir Saad, Hessa Alzaabi, Nahed Alshehhi, Mouza Alshehhi, Abdelazim Hamid, E-Learning Success Factors from Business Perspective , International Journal of Automation and Digital Transformation: Vol. 1 No. 2 (2022): International Journal of Automation and Digital Transformation
- Fawaz Habbal, Nasser Al Yammahi, Impact of Al Durror App in Preserving Astronomical Timekeeping and Cultural Sustainability , International Journal of Automation and Digital Transformation: Vol. 2 No. 1 (2023): International Journal of Automation and Digital Transformation
- Alaa Ababneh, Smart Mobility Solutions through Bike Sharing System Design: A Case Study of Jerash Archaeological Site , International Journal of Automation and Digital Transformation: Vol. 2 No. 1 (2023): International Journal of Automation and Digital Transformation
- Bahij Zeina, Ismail Abdulla, Modeling and Control of Electrical Model of PV Module , International Journal of Automation and Digital Transformation: Vol. 2 No. 1 (2023): International Journal of Automation and Digital Transformation
You may also start an advanced similarity search for this article.
Most read articles by the same author(s)
- Ahmed Abdelghany, Navigating the Complexity of Construction Contracts and the value of Blockchain Technology: A Systems Dynamics Perspective - Review Paper , International Journal of Automation and Digital Transformation: Vol. 3 No. 1 (2024): International Journal of Automation and Digital Transformation
- Shafeeq Saidlavi Hyder, Adoption of Data Analysis Technology and Its Impact on Decision-making Efficiency and Research Output in development in the UAE higher education system , International Journal of Automation and Digital Transformation: Vol. 4 No. 1 (2025): International Journal of Automation and Digital Transformation
- Yassine Hilmi, Cloud computing-based banking and management control , International Journal of Automation and Digital Transformation: Vol. 3 No. 1 (2024): International Journal of Automation and Digital Transformation
- Abubakr Osman, ARIF: Autonomous Recognition in the Field Enhancing National Security with Computer Vision-Based Facial Recognition , International Journal of Automation and Digital Transformation: Vol. 3 No. 1 (2024): International Journal of Automation and Digital Transformation
- Houda GUELZIM, Said MDARBI, Experts’ conceptualization exploration for digital influencing effectiveness , International Journal of Automation and Digital Transformation: Vol. 3 No. 1 (2024): International Journal of Automation and Digital Transformation
- Aya Al Shaltouni, Abdulla Ismail, Smart Load Flow Analysis using Conventional method and modern method , International Journal of Automation and Digital Transformation: Vol. 1 No. 1 (2022): International Journal of Automation and Digital Transformation
- Elsir Saad, Hessa Alzaabi, Nahed Alshehhi, Mouza Alshehhi, Abdelazim Hamid, E-Learning Success Factors from Business Perspective , International Journal of Automation and Digital Transformation: Vol. 1 No. 2 (2022): International Journal of Automation and Digital Transformation
- Fawaz Habbal, Nasser Al Yammahi, Impact of Al Durror App in Preserving Astronomical Timekeeping and Cultural Sustainability , International Journal of Automation and Digital Transformation: Vol. 2 No. 1 (2023): International Journal of Automation and Digital Transformation
- Alaa Ababneh, Smart Mobility Solutions through Bike Sharing System Design: A Case Study of Jerash Archaeological Site , International Journal of Automation and Digital Transformation: Vol. 2 No. 1 (2023): International Journal of Automation and Digital Transformation
- A. Mehdipoor, I. Iordanova, S. Mehdipoorkalooraz, H. Benisi Ghadim, Implementation Of Electronic Tendering In Malaysian Construction Industry: A Case Study In The Preparation And Application Of E-Tendering , International Journal of Automation and Digital Transformation: Vol. 1 No. 1 (2022): International Journal of Automation and Digital Transformation